Technical Support is available during normal business hours (8 AM - 5 PM Eastern time, Monday - Friday) by sending an email to our technical support team.

Include a short description of the problem or the question in the body of the email message. Please include software and version number as well as computing environment information including operating system, processor, and relevant software platform (e.g. Excel 2002 SP-2, ModelCenter 5.0, Analysis Server 4.0, etc).